Shipping & Returns
배송 및 반품
International Orders
All international orders are shipped from Korea, via UPS with an estimated delivery time of 2-5 working days.
Your order will be dispatched within 1-2 days once the payment has been received. You will be notified with an order confirmation once your purchase has been made, followed by a tracking number once your item has left our warehouse in Korea. If you have any questions or queries regarding your shipment, please email:
NOTE:
* Please note that the shipping time does not include customs clearance or other potential delays.
* Customer’s total purchase price does not include duties, taxes, tariffs, or any other costs associated with clearing the purchased goods through customs. These fees are customer’s responsibility alone
* We always declare packages as GIFT and $5 value. We do our best to avoid this situation, but we cannot guarantee it will not get caught in customs. If some charges occur, it is the buyer's responsibility since it is beyond our control.
Shipping all countries with below exceptions:
Italy†
Spain†
† Currently unavailable due to customs.
It is also the customer’s responsibility to ensure the accuracy and security of the shipping address provided. We will not be held liable for incorrectly submitted shipping information or packages left, stolen, or missing from a shipping address with no secure location.
Exchanges & Returns
As with all beauty products, your skin will take up to 2 weeks to naturally take into effect. We kindly consider the nature of Vegan Skincare and ask you to wait and be consistent in application to see the transformative effects of your Hyeja products.
NOTE: Healthy life style have significant impact in your skincare.
